FAQ

Why choose Pretty Obsessed?

Well girls we all love a surprise! Especially a beauty box surprise with amazing beauty products. Our boxes contain 5-10 products depending on the subscription you choose. Our premium box contains 5 beauty products & our luxury contains 10 beauty products.

How often will I get this box & shipping.

This is a monthly subscription, so you will receive this every month. Our cut off point to order that months box is the 19th. If you have ordered after the 19th you will receive the next months box. We dispatch our boxes between the 14th & 22nd of each month, Once you receive a dispatch email you will receive your box in the post 1-3 working days after. 

PLEASE NOTE: if you have NOT received your box after 14 working days please contact us as  if this is lost we can open a lost parcels claim with our courier, if you don't contact us within 28 days then we cannot refund you. If your box is returned to us after 3 unsuccessful delivery attempts and you require a refund please note you will only be refunded the cost of the box and not the postage costs.

What's in the box?

We're so glad you asked! Our boxes come with a wide variety of products inside, From beauty to skincare. some products may vary from other customers boxes as we order in big bulks our suppliers may run out of stock, so we will find similar products to add.

Please note; Sometimes we may have a repeat in the boxes if this is a fave from our customers.

How much does the subscription box cost?

The price of our premium box is £14.99 & our luxury box is £24.99. Payment will be taken from your account on the 1st of each month if unsuccessful our system will automatically try taking payment for up to 7 days. 

If you have used our coupon code for free shipping on your first box, Shipping cost from then on is £3.99.

Am I Tied Into A Contract Or Any Commitments?

No! you can cancel at ANY time. Please note: If you want to cancel your subscription and want a refund before your box has been dispatched please email us at info@prettyobsessed.co.uk and we can issue a refund for you, Please note we CANNOT issue refunds after the 7th of the month. If you cancel your subscription via my account section this will not issue you a refund.

Not Happy With Your Box?

If you have received a damaged product please email us with a photo so we can resolve this for you, please email your photo to info@prettyobsessed.co.uk. Our boxes may not be everyone's taste, As we are a new small company any feedback is essential to us to help us grow. 

We do not accept returns.

Thanks for your support, it means alot!