FAQ's


How often will I get this box & shipping.

This is a monthly subscription, so you will receive this every month.  Our cut off point to order that months box is the 19th. If you have  ordered after the 19th you will receive the next months box. We dispatch  our boxes between the 14th & 22nd of each month, Once you receive a dispatch email you will receive your box in the post 1-3 working days  after. 

I havent received my box?

If you have NOT received your box after 14 working days  please contact us as  if this is lost we can open a lost parcels claim  with our courier, if you don't contact us within 28 days then we cannot refund you.

 If your box is returned to us after 3 unsuccessful delivery attempts and you require a refund please note you will only be refunded the cost of the box and not the postage costs. 

How much does the subscription box cost?

The price of our premium box is £14.99 & our luxury box is  £24.99. Payment will be taken from your account on the 1st of each month  if unsuccessful our system will automatically try taking payment for up  to 7 days. 

If you have used our coupon code for free shipping on your first box, Shipping cost from then on is £3.99.

Am I Tied Into A Contract Or Any Commitments?

No! you can cancel at ANY time. Please note: If you want to cancel  your subscription and want a refund before you box has been dispatched  please email us at info@prettyobsessed.co.uk and we can issue a refund  for you,  Please note we CANNOT issue refunds after the 7th of the month.  If you cancel your subscription via my account section this  will not issue you a refund.

How can I skip a month?

You can log in your account → Your Subscription(s) → Edit → Skip Renewal (top right corner)

How can I update my payment method?

You can log into your account at www.prettyobsessed.co.uk and edit your payment method under the "credit card" box. 

How can I cancel my subscription?

 You can log in your account→ Your Subscription(s) → Edit → Cancel Subscription (bottom left corner)

Not Happy With Your Box?

If you have received a damaged product please email us with a photo so we can resolve this for you, please email your photo to info@prettyobsessed.co.uk.

Our boxes may not be everyone's taste. As we are a new small company any feedback is essential to us to help us grow. 

We do not accept returns.


Thanks for your support, it means alot!